Small & medium business

Sales and Marketing

Keeping your customers happy is one of the greatest challenges in business. Read our tips on how to reach your customers and maximise your sales.

How to…

• How to engage with bloggers
• Create effective communications
• How to keep your customers coming back for more
• Five golden rules on blogger engagement
• Get more sales with your website
• Ten tips to deliver a winning pitch
• Create effective online ads
• Marketing online
• Improve your SEO 
• Bid for the Olympics
• Create an online store
• Use video in business
• Use PR effectively

Case studies

• Entrepreneur: Mark Constantine
• “It’s about employing people who share your values”
  

Serving your customers

• Brilliant customer service
• 5 ways to improve online customer service

BT Customer Experience blog

Help, advice, and how-to's from BT experts - updated regularly.