Cisco Unified Communications system release 9.0 (UC 9) has been developed using feedback from users, IT managers and CIOs across businesses with different collaboration needs, says Thomas Wyatt, who heads up the Collaboration Infrastructure Unit at Cisco.
Users are looking for features that will improve productivity, enable better customer contact and help control costs. At the same time, says Wyatt, they are looking for solutions that let them choose whatever device they want—from tablets and smartphones to office phones, notebooks and telepresence systems—and to have the same collaboration experience across all these devices.
To help customers understand how Cisco’s latest UC platform upgrade could improve their call handling and management, messaging, conferencing and mobile working, BT is offering a free 30-minute online consultation.
How can UC 9’s enhanced features benefit your business?
Easier, more flexible collaboration
• Making it simple for your staff to work in different locations means they can be more productive.
• Cisco’s Jabber® platform creates a virtual workspace where voice, video and data can be easily shared. With UC 9, Jabber® is now included as standard across IM, Presence, Remote Call Control (RCC) and Visual Voicemail.
• Extend and Connect is a new feature that works with Jabber®. It brings any third-party phone, whether it’s in a hotel, an airport or even somewhere remote like an oil rig, into the Cisco UC environment. Simply input the phone number of your preferred device and all voice calls are routed to that phone.
• UC 9’s Cisco Unified Call Manager also gives mobile phone users access to more desk-phone-like features such as unified inbox, message waiting, call back, conferencing and direct extension dialing without needing a smartphone, a data plan, or a mobile client installed on your phone.
Better customer service
Web based reporting tools, with Cisco Contact Center Express, and routing mean that your customers are matched with the right agent, with the right skill set, straightaway. This means businesses can manage customer contact more smoothly and efficiently.
Web chat functionality also gives customers another channel to connect with your contact centre.
More streamlined management
With UC 9 you can now control everything from one platform, and the introduction of a simpler licensing system allows businesses to buy licenses specific to their employees’ needs, whether they’re mobile or office-based.
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