Finding appropriate solutions for these challenges can prove difficult. Businesses often confront a dilemma on how to tackle the problems in-house. Multimedia Contact Centres, Pay On-Demand technologies, flexible resourcing such as Homeshoring or outsource to other providers.
Add to this a bewildering array of technologies solutions that usually reside within an organisation, control and strategy becomes even harder to achieve.
If you’re grappling with issues and want to find out whether BT s Next Generation Contact Centre (NGCC) is a way to help resolve your Contact Centre issues. View the replay of the web seminar that took place on 13th October.
Hear about Expedia, one of the worlds largest online travel companies and understand how, by virtualising their contact centre, they have improved flexibility, visibility and control of their contact centre / outsource relationships, whilst also reducing costs and delivering real ROI.