Orwell Housing Association specialises in the provision of affordable family housing. With rapid growth in its property portfolio came an upsurge in customer service needs. The need to share information across the whole organisation drove a decision to create an IP virtual private network (IP VPN). Orwell opted for a managed IP VPN running over BT's IP Clear service.Designed and installed by BT, the network securely links the organisation's sites. It also provides secure remote access. Orwell people anywhere can instantly share and access information, just as if they were sitting in the same office.
Orwell is providing faster and more responsive customer service. Manual data handling has been reduced, improving productivity and eliminating errors. Orwell field people are more efficient – able to access information on the move. BT network management takes away the cost and headache of network support. Orwell Housing Association specialises in the provision of affordable family housing across East Anglia, and employs some 250 people. It has particular expertise in the provision of housing, support and care services for special needs groups such as older persons and people with learning difficulties.